FEEDBACK & COMPLAINTS

We hope you are delighted with our services, but if you have a complaint please let us know so we can work towards resolving it promptly and fairly. Making a complaint to us is free. You can make a complaint verbally or in writing by contacting your broker directly or by using any of the following:

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Complaints Manager  - QED Credit Services Pty Ltd 

31 Ardentallen Road, Enoggera, QLD, 4051

admin@qedrisk.com.au  Phone: 1300 817 662  

If you choose to contact us by mail or email, please make sure you provide as much detail as possible about your complaint. We will try to deal with your complaint on the spot. However, if this is not possible, we will write to you to acknowledge your complaint within 24 hours of receipt. We will ensure we treat you fairly and will work to resolve your complaint as soon as possible. In the rare event we are still investigating your complaint after 30 days we will write to you to explain why and to let you know when we expect to have completed our investigation. When we have completed our investigation, we will write to let you know the outcome and the reasons for our decision.

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 We hope that you will be satisfied with how we deal with your complaint. However, if your concerns remain unresolved, or you have not heard from us within 30 days, then you can have your complaint heard by our external dispute resolution scheme, AFCA, an independent party. You can contact AFCA at:

Australian Financial Complaints Authority Limited

GPO Box 3 Melbourne, VIC 3001

T: 1800 931 678 F: 03 9613 6399 E: info@afca.org.au 

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Accessing our policy

You can access our policy here https://www.monarofinancebrokers.com.au/privacy

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